Automation has been around for decades. People have tried to gain efficiencies and cost savings by automating the mundane, repetitive tasks and processes through innovative, useful tools and techniques.
As we moved into this decade, there is a new dimension to where Automation can take us. By leveraging Artificial Intelligence (AI) and Machine Learning (ML), forms of Automation can now be enhanced to take on processes that require contextual decision making and augment the human interface.
This convergence marks the advent of Hyperautomation.
Research firm Gartner states, “As no single tool can replace humans, Hyperautomation today involves a combination of tools, including Robotic Process Automation (RPA), intelligent business management software (iBPMS) and AI, with a goal of increasingly AI-driven decision making.”
The result is a significantly more sophisticated Automation framework that involves discovery and analysis, language-centric process construction, ongoing measurement, monitoring, and refinement of business processes.
The potential impact of Hyperautomation on companies is so profound that Gartner identified it as the #1 Top Trend to watch for in 2020.